In most cases products ship direct from the authorised Australian distributor - please allow approximately 3 days for stocked items. Items that are not in stock will take longer and we will advise delivery estimates.
Our shipping costs are based on gross weight, which includes the product plus any protective packaging required to ensure that your item arrives in the best possible condition that we can achieve. Our shipping costs do not take into consideration the volumetric weight. That is - your order may not weigh a great deal, but it is physically large, which in some cases will cost more to ship. In these rare cases we may contact you to advise of any additional costs involved.
We evaluate each order and the location individually for the best and most secure method of delivery. In most cases we will drop-ship direct from the distributors' warehouse using their couriers.
In some cases we will use Australia Post and Register the package at no additional cost to you. Some items are sent via Express Post.
All returns are evaluated on a case by case basis. Books, software and any items on special are non-returnable. Incorrect shipments are extremely rare and will be corrected immediately upon being notified. For any return to be considered, contact must be made with 3 days of receiving your order. Products need to be returned within 7 days in original condition for the return to be considered. No fault returns will not be credited the freight costs.