Shipments and returns

Delivery Timeframes:
In most cases products ship direct from the authorised Australian distributor - please allow approximately 3 days for stocked items. Items that are not in stock will take longer and we will advise delivery estimates.

Shipping Charges:
Our shipping costs are based on gross weight, which includes the product plus any protective packaging required to ensure that your item arrives in the best possible condition that we can achieve. Our shipping costs do not take into consideration the volumetric weight. That is - your order may not weigh a great deal, but it is physically large, which in some cases will cost more to ship. In these rare cases we may contact you to advise of any additional costs involved.

Shipping Methods:
We evaluate each order and the location individually for the best and most secure method of delivery. In most cases we will drop-ship direct from the distributors' warehouse using their couriers.

In some cases we will use Australia Post and Register the package at no additional cost to you. Some items are sent via Express Post.

All returns are evaluated on a case by case basis. Books, software and any items on special are non-returnable. Incorrect shipments are extremely rare and will be corrected immediately upon being notified. For any return to be considered, contact must be made with 3 days of receiving your order. Products need to be returned within 7 days in original condition for the return to be considered. No fault returns will not be credited the freight costs.


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  • About BITS  
    Welcome to the BITS Online Store

    BITS was incorporated in March 1993 and started life catering to the needs of Australia's Professional Graphics Bureaus and In-House Design Studios. We quickly became experts with digital film recorders and machines for producing overhead transparencies for meetings and presentations. We ventured into large format printers and associated image processing hardware and software for CAD and presentation graphics. Later on we were building our own branded computers and servers and importing drive cases for the manufacture of external hard drives. BITS was one of the first companies to go online with e-commerce and to this day still offer internet web hosting services which we started back in the early 1990's. BITS now offers hardware and software products to a select group of loyal customers and happy to provide good old fashioned service to new ones.

    • More than 25 years of expertise and experience
    • Based in the Western Suburbs of Sydney
    • Supporting Australia's IT Distributors through ethical sourcing

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    BITS have been getting businesses on the internet since the 1990's - well before Google, Facebook and eBay. We provide basic design services and hosting to get you up and running very quickly. Need something more complicated ? We can help with that as well. Just get in touch to discuss.

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    Computing and technology getting you down? Take some time out and relax with some arts and crafts. Visit our sister store for all your arts and crafts supplies. Clay Princess is one of Australia's favourite suppliers of oven bake and air dry modelling clays and tools.

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